Once we receive your order, we will submit your artwork to the manufacturer where they will then create a proof. This process varies by manufacturer, however typically this takes about 4 business days.
Step 2: Proof Approval
Once we receive the proof from the manufacturer, we will send it to you via email for your approval. If acceptable, you'll need to approve the proof by signing it and emailing (or faxing) it back to us. If there is an error on the proof, simply note in detail what needs to be corrected and return to us and we will contact the manufacturer to get a corrected proof. The proof approval is only needed once per image. Therefore, ordering the same custom gear in the future is much quicker.
Step 3: Complete Order
As soon as we receive the approved proof we will submit it to the manufacturer who will then begin production on your customized product. The lead time varies by manufacturer, however on average it takes about 2-3 weeks to ship.
Re-ordering Custom Items
Upon completion of your custom product(s), we will create a unique part number for your customized item(s) and make that part available for your eyes only in the "Custom Products" section of your account. If you need to re-order, simply go to this section, choose a quantity and add it to your cart. Proof approval will not be required, making the process just a little bit quicker!
If you have any questions, please contact us at one of the three ways listed below:
Use our live chat feature by clicking on the link at the top of the page!
