Frequently Asked Questions
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Account Management

  • How do I create an account?
  • - In the upper right-hand corner of your screen, click on "Login/Register."
    - From there, click "Create an Account."
    - Fill in all fields, agree to the Privacy Policy and finish by clicking the "Create Account" button.
  • How do I edit my information?
  • - From the My Account home page, click on "Edit Profile."
    - Make any changes you'd like and click "Save Changes."
  • Where can I find my account number?
  • Your account number can be found at the top the My Account page.
  • How do I change my password?
  • From the My Account page, click on "Change Password."
  • How do I view my order history
  • From the My Account page, click on "Order History."
  • How do I view or pay an invoice?
  • From the My Account page, click on "Credit & Invoices." This page will display your last payment amount, as well as your current outstanding balance. To pay an invoice, choose the amount you'd like to pay and the invoice number to apply the payment to. The payment will be added to your shopping cart. Proceed to checkout as usual.
  • What is a saved cart?
  • A saved cart is a wishlist of sorts. It is a list of saved items that you can save to purchase at a later date, or to send to a supervisor for ordering.
  • How do I add items to a saved cart?
  • There are a couple ways to add an item to a saved cart. When on an item page, you can save an item by clicking "Add to Saved Cart" which is located to the right of the large "Add to Cart" button. You can also add items to your shopping cart, and in turn save that entire cart (by clicking on the "Save Cart" button located in the shopping cart), thereby creating a saved cart.
  • How do I view or edit items in my saved cart?
  • From the My Account page, click on "Saved Carts." Click the "View/Edit" button for the list of your choosing. To delete items, click the box under the "Remove" column for each item you'd like deleted and click "Update."
  • How do I send a saved cart to a friend?
  • While viewing a saved cart, click "Send to a Friend," fill out all fields and finish by clicking "Send."
  • How do I order the items in my saved cart?
  • While viewing a saved cart, click the box under the "Add to Cart" column next to each item you'd like to add and click "Update."
  • What are users?
  • Users are people you allow to order using your account number. You can manage their privileges through the "Manage Users" located on the My Account page.
  • How do I add or delete users?
  • From the My Account page, click on "Manage Users." To add a user, use the form on the left hand side and specify if they should be allowed to order under your account or not. All users under your account show up in the right hand column. The links next to their name are where you can suspend/re-activate access or change their ordering privileges.

    Ordering

  • How do I order online?
  • Choose the products you'd like to order and add them to your shopping cart. While in your shopping cart, click "Checkout" and choose whether to create an account, login, or use our guest checkout. Please note: By using guest checkout, your order will not be available to view online at a later date.
  • Do I have to create an account to order from Empire Safety?
  • No. You can use our guest checkout if you wish. Please note: By using guest checkout, your order will not be available to view online at a later date.
  • How do I order using a purchase order?
  • While on the payment options page of the checkout process, please choose "Purchase Order" as your method of payment. You must be logged in, and a credit line under your account must be set up to use this feature. Please contact customer service for more information.

    Product Browsing

  • How do I add an item to my cart?
  • There are 2 ways to add an item to a cart, and it all depends on the type of product you're looking at. If you're trying to add a product that has no options, simply choose your quantity and click the big red button that says "Add to Cart." However, if you want to add a product that has multiple options (for instance, different colors or sizes) you can add the item 1 of 2 ways. You can either choose from the drop down box which option you'd like, choose your quantity and click "Add to Cart" - OR - you can click the link below the drop down box that says "View & Add Multiple Options." A box will pop up where you can see all the different options for that product and you can add multiple options to your cart at once by selecting your chosen quantities and clicking "Add to Cart."
  • How do I add an item to a saved cart?
  • While on a product page, click the "Add to Saved Cart" link that is located to the right of the big, red "Add to Cart" button. If the product you're trying to save has multiple options, then you'll have to choose which option you'd like to save prior to clicking the "Add to Saved Cart" link.
  • Where can I find the part number of an item?
  • The part number of an item is located in the upper right-hand corner of the beige box on the product page. However, if the item has multiple options, you can find each option's part number by clicking "View & Add Multiple Options" link located above the "Add to Cart" button. The part number will be listed under each option.
  • How do I email an item to a friend?
  • While on a product page, click the "Send to a Friend" link located to the right of the "Add to Cart" button. Fill out all fields, and click send!
  • How do I leave a review or read reviews left on an item?
  • First off, you need to be logged in to leave a review! However, if you'd just like to read reviews, click the "Reviews" tab on the page of the product of your choice. To leave a review, first login to your account, find the product you'd like to review, click on the review tab and click "Write a Review." Fill in all fields and hit submit!
  • Where do I find products related to a certain item?
  • While on a product page, click the "Related Items" tab.

    Customer Service

  • How do I contact customer service?
  • There are many different ways!
    #1 - You can live chat with us! You'll get a real person, with a real name. Seriously. Just click the "Live Chat" icon at the top of the screen.
    #2 - Email us! Go ahead and send us an email at custserv@empiresafety.com!
    #3 - Call us! Our number is (800) 995-1341.
  • Where are you located?
  • We currently have 2 locations to serve you!
    Northern California Headquarters & Warehouse: 10624 Industrial Ave. Roseville, CA 95678
    Southern California Warehouse: 1520 East 33rd St. Signal Hill, CA 90755