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Please contact our Customer Service Department, toll free, at 1-800-995-1341, or email us at [email protected], to return goods within 30 days of shipment. A Return Authorization Number must be issued by a customer service representative prior to returning any merchandise and must be clearly and conspicuously marked on the outside of each box returned. Custom orders are not returnable unless they are our mistake. For any damaged shipments, please note in detail the damage on the delivery receipt.
Refunds of shipping costs vary depending on the reason for the return. If the reason for the return was due to the product being damaged, mis-shipped, defective, expired, or otherwise unusable, Empire Safety will refund any shipping costs paid by the customer, including the cost to return the item. If the reason for the return was not due to any of the previously listed reasons, the customer is responsible for all shipping costs related to the transaction. Appropriate re-stock/handling charges will be charged on all returns. The restock charge will vary depending on product. Please call if you need re-stock charges.