Shipping Policy


Freight is prepaid and added to customer’s invoice on all orders, unless otherwise stated, using routing of our choice. Items that cannot ship via UPS due to size or weight will ship via commercial freight line. Any extra charge incurred for additional services, such as customer’s carrier or special handling upon delivery, must be paid by customer. Additional shipping costs may be incurred by the customer for items that must be drop shipped from the manufacturer's location. We will always advise when this occurs and ask that the changes be accepted prior to processing such orders. Title and risk of loss pass to customer upon delivery to the common carrier.

To ensure we provide the most cost effective shipping rates for bulky items, we require customers to use their own LTL Carrier Account of choice for individual items weighing in excess of the UPS package weight limits.  

Shipping Hazardous Products

Products considered hazardous for shipping will require special packaging, handling, and additional shipping charges. For specific details and charges, call 1-800-995-1341.

OSHA Hazardous Substance Product Information: For your convenience, Material Safety Data Sheets (MSDS) are enclosed with all orders that require an MSDS under the Hazard Communication Standard (1910.1200). If you would like a Material Safety Data Sheet before you order, you can download one at the item level of (if available), or request one by calling Empire Safety at 800-995-1341.

The information and recommendations contained on the MSDS supplied by the manufacturer are considered to be accurate and reliable. Empire Safety & Supply, however, makes no warranty with respect to the accuracy or reliability of the information or the suitability of the recommendations. Empire Safety & Supply disclaims any and all liability to any user thereof.

Damage in Transit

If product was damaged in transit, please note the damage on the delivery receipt and obtain an inspection report from the carrier immediately. Then contact us at 1-800-995-1341.

We reserve the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

To Top